Charge 3 white lines on the screen

[Sir_Chang]

A couple of days ago I started getting white lines on the charge 3 and now it’s barely functioning. Not really sure what to do, have “reset it” and still doing the same thing. HELLLLLLLPPPPPP!!!!!

Moderator edit: updated subject for clarity

[SunsetRunner]

Same here, I haven't knocked it, I'm going to try restarting the charge 3, plug in the charger and hold the button on the side down until it either show a smiley face or a line.  Hope it works 

[KTM310]

Hi Jogger

Did this get resolved? I'm having the same problem, also can't scroll through options. I'm devastated! 

[MarreFitbit]

Hi there @Sir_Chang and @KTM310, welcome to the Community Forums. I am sorry to hear that you are going through this situation. Thanks for restarting your Charge 3 trackers prior to contacting us. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Hello @SunsetRunner, welcome on board. Thanks for the details provided about your Charge 3's screen. Please try restarting your tracker and let me know if that works. 😉

I'll be around, keep me posted. 

[Sir_Chang]

Good morning, I have done the restart, change the clock faces, deleted the data and nothing. Once I did all of that, I set it up and again and nothing, now I am having connectivity issues on top of all that. 

[Sir_Chang]

I can scroll through the options depending on which clock face is on but it barely works. 

[MarreFitbit]

Hi @Sir_Chang, thanks for getting back and for the details provided. No worries, someone from our Support Team will reach out to you shortly so they can address the inconveniences with your Charge 3, meaning the screen and connectivity issues. 

Let me know if you have any additional questions. 

[Sir_Chang]

Thank you, will wait for them. Hopefully it’s something that can be fixed.

[MarreFitbit]

You're very welcome @Sir_Chang! 😊 You're in good hands.

[Jofrog19]

Hi

I’m also having lots of problems with white lines and difficulty responding when trying to swipe through menus. 
ive tried the reset several times and the clear data. And followed up with another reset. Still unresolved 

[SunsetRunner]

Unfortunately resetting hasn't worked.

[Tinisen]

Same here! Woke up and the screen was black. Have worked to reboot it before, but now it doesn't and just are out of control with white lines and pixels. 😞 

[Sir_Chang]

Hasn’t done anything for me either, now I am just waiting for them to contact me and see what can happen. I am officially running with just my phone. 

[SunsetRunner]

Unfortunately restarting didn't work.  I've had nothing but issues with this one, not syncing, no notifications but the test call works, I've emailed Fitbit.  This is my third Fitbit, no problems with my previous charge 2 and flex.  

[Redactash]

happened to my 7 month old Charge 3 this morning too, battery was gettign low so i put it on the charger, when i went to remove it there were white lines down the screen, 

i tried the hard reset, changing the clock face (which usually fixes the black screen problem that happened monthly) and turning it off and on and using the app. nothing fixed it. 

It looks like a physical issue like the screen has burned out. 

this is my 2nd Fitbit charge watch with a fault, my Charge 2 was replaced by this Charge 3 seven months ago due to the well known Charge 2 Strap fault, and because the retailer had no more charge 2's in stock they gave me the Charge 3 i really wish they hadn't as i had only the strap failing issue with the Charge 2, the charge 3 is constant issues, this broken one was replaced today but i have to wait a week without a watch for delivery of the new one. Completely unacceptable Fitbit. 

[MarreFitbit]

Hi @Tinisen, @Jofrog19, and @Redactash, welcome here. I am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit Charge 3 and for your efforts while trying to fix the screen. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. Then, if the tracker is deemed defective we review eligibility using the one year warranty option. 😉

Said so, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Hey there @SunsetRunner, thanks for letting me know the outcome of the restart you performed on your Charge 3.

I was about to create a support case on your behalf too, but I've seen you contacted our Support Team after posting here. Please keep an eye on your inbox, someone will reach out to you shortly. 

Let me know if you need further help, I'm always around.