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Charge 3 white lines on the screen

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‎01-13-2020 09:36 - last edited on ‎09-24-2020 19:06 by

‎01-13-2020 09:36 - last edited on ‎09-24-2020 19:06 by

 My Fitbit Charge 3 is barely a year old. The all day synch stopped working at 6 months unless I reboot it 3 times every time it’s charged. Now the display has vertical white stripes down it. Any suggestions? Am I just unlucky? 

 

 

Moderator edit: updated subject for clarity

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‎01-13-2020 10:02

‎01-13-2020 10:02

Sounds like it stopped in the middle of an update. 

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‎01-13-2020 12:31

In response to SunsetRunner

‎01-13-2020 12:31

Hello there @RockSmith, welcome to the Community Forums. Thanks for the details provided about your syncing experience and the while lines on your Charge 3's screen. 

 

In order to address the syncing difficulties, I'd recommend following the troubleshooting steps provided in the help article: Why won't my Fitbit device sync?

 

If the steps don't work, let's try the steps below:

 

- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON

 

About the screen, please restart your Charge 3 by following these steps. 

 

Hello @SunsetRunner, thanks for helping out.

 

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


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‎01-13-2020 13:30

‎01-13-2020 13:30

My dad has the white lines. Hes only had his since august..

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