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Charge 3 white lines on the screen

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‎01-21-2020 10:34 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

‎01-21-2020 10:34 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

After recharging today (batterij was very low) my charge3 has Grey/White lines from top to Bottom. I've tried restarting my Fitbit through the settings menu and performed a long restart while on the charger, with no luck. What should I do? Have had my charge3 since June 2019.

 

 

Moderator edit: updated subject for clarity

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‎01-21-2020 11:11

‎01-21-2020 11:11

Contact Customer Support.

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‎01-21-2020 11:11

‎01-21-2020 11:11

Contact Customer Support.

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‎01-21-2020 13:03 - edited ‎02-23-2024 03:15

In response to SunsetRunner

‎01-21-2020 13:03 - edited ‎02-23-2024 03:15

Hi @LauraBoukje, welcome to the Community Forums. Thanks for restarting your Charge 3 to fix the screen. 

Since none of the steps you tried have worked, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 😉

Thanks for your help @SunsetRunner.

Maria | Community Moderator, Fitbit


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