Charge 3 white lines on the screen

[WHenson]

Have had my Charge 3 for about 8 months now, Just recently it has developed 3 white vertical lines on the screen. They will scroll with the screen as I swipe through the menu. I have tried a short reset and a long reset to no avail. Have also let it run out of charge and fully recharged it again but no dice. Any more suggestions?

Moderator edit: updated subject for clarity

[MakMak]

Hi, @WHenson! Unfortunately, at this point your best bet is to just contact Fitbit Support. Make sure you let them know the troubleshooting you have already done to make the process go faster. Good luck!

[MarreFitbit]

Hello there @WHenson, welcome to the Community Forums. I appreciate you've taken the time to fix the white lines on your Charge 3's screen. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Thanks for your suggestion @MakMak.

I'll be around if you have any questions present. 

[WHenson]

Thank you MakMak for the reply. Time to get the wheels rolling, I do enjoy my Charge 3 and hope to have it resolved soon.

[WHenson]

Thank you MarreFitbit! The quick response and helpful community is great!

[MarreFitbit]

It was my pleasure @WHenson. 😉 I'll be around if there's anything else I may do to help you.