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Charge 3 white lines on the screen

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‎01-29-2020 04:02 - last edited on ‎09-22-2020 17:20 by Fitbit Moderator

‎01-29-2020 04:02 - last edited on ‎09-22-2020 17:20 by Fitbit Moderator

My charge 3 I got for Christmas has appeared with white lines down the face. I have tried resetting it and changing the faces but nothing seems to be changing it. Seems poor for a device just over a month old.

 

Can someone please advise anything else to try?

 

 

Moderator edit: updated subject for clarity

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‎01-30-2020 06:09 - edited ‎09-24-2023 12:13

‎01-30-2020 06:09 - edited ‎09-24-2023 12:13

Hi there @Lbm2304, welcome to the Community Forums. Thanks for taking the time to restart your Charge 3 and change the clock face in order to fix the screen. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Maria | Community Moderator, Fitbit


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