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Charge 3 white lines on the screen

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‎01-30-2020 16:02 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎01-30-2020 16:02 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

Have tried restarting Fitbit and whistles will not go away, any suggestions?

 

 

Moderator edit: updated subject for clarity

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‎01-30-2020 16:42

‎01-30-2020 16:42

Hi @Pllund  Also try a lomg restart and changing the clockface in the app. If neither of them work then please come back here.

 

CHARGE 3 LONG RESTART
Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button. Note: Device won't have a smiley face icon and should be off with a black screen. Remove the device from the charging cable. Plug the device into the charging cable again. The smiley face icon appears on the screen.

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Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-31-2020 05:17 - edited ‎02-23-2024 03:45

In response to NellyG

‎01-31-2020 05:17 - edited ‎02-23-2024 03:45

Hi there @Pllund, welcome to the Community Forums. I appreciate you've taken the time to restart your Charge 3's display prior to contacting us. 

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if there's anything else I may do to help you in the meantime. 

Maria | Community Moderator, Fitbit


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