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Charge 3 white lines on the screen

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‎02-02-2020 02:53 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎02-02-2020 02:53 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

Hello.My fitbit charge 3 has white lines through the display.Ihave restarted several times and done a restart with my watch connected to the computer.Changing the clockface doesn't work as lines are on all display functions.thanks

 

 

Moderator edit: updated subject for clarity

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‎02-02-2020 03:26

‎02-02-2020 03:26

@collette1137 I believe this is a hardware issue with the screen.  You should contact customer support using this link.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-02-2020 03:26

‎02-02-2020 03:26

@collette1137 I believe this is a hardware issue with the screen.  You should contact customer support using this link.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎02-03-2020 08:13

In response to Heather-S

‎02-03-2020 08:13

Hi there @collette1137, welcome to the Community Forums. Thanks for the details provided about your Charge 3's screen and for taking the time to fix it prior to contacting us. 

 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.

 

Thanks for your recommendation @Heather-S.

 

Let me know if there's anything else I may do to help you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-05-2020 10:00

In response to MarreFitbit

‎02-05-2020 10:00

Thankyou will do,

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