Charge 3 white lines on the screen

[JDOUG100]

I have a charge 3 which has developed the white lines on the screen which seems there a number of posts about this.

I have rebooted the device and there is no change. I have tried finding a contact to speak to direct and been unable to do so.

Would be appreciated if someone could make contact.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @JDOUG100, welcome to our Fitbit Community. Regarding the screen issue that your Charge 3 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[JDOUG100]

I am still waiting for an email in relation to this matter, I am slightly disappointed that I am still waiting.

[JuanJoFitbit]

@JDOUG100, I totally understand how you feel about this and I'm sorry to hear that you haven't been contacted. Due to the high demand of contacts, our Support team is taking a while but I was told that they will contact you via email soon in order to follow up and assist you accordingly.

We really appreciate your patience and time with this.

Let me know if you have any questions.