Charge 3 will no longer pair with my phone

[Diana--CK-Ranch]

My Charge 3 was paired with my Moto g8 power from January, when I bought it, until October, about 10 months working fine. All of a sudden I noticed that data was not syncing to my phone any longer. I rebooted, deleted fitbit app, deleted devices from my phone, tried to pair again, and also to another phone. still wont pair to my moto g8 power.

[Nsturgeon]

I'm a charge 3 owner and in a little less than a year, having the same problems, refuses to pair with my moto5.  Tech support couldn't help me. Considering replacing but leery of another one going bad on me. ☹️

[AlvaroFitbit]

@Diana--CK-Ranch @Nsturgeon It's great to see you in the Community! 

Let me help you with your Charge 3 not syncing and thank you for troubleshooting the issue. @Diana--CK-Ranch since the issue persists I have created a ticket so our Support team can further assist you via email.

@Nsturgeon if the issue persists please reach out to Support via the email you initially got from them so they can what other options they may have for you.

Let me know how it goes.

[Nsturgeon]

Too late, I returned it and bought a new one...I hope this solves my
problem.

[AlvaroFitbit]

@Nsturgeon thank you for the update.

Still happy to hear that you have a new device and hope that it helps you reach your fitness goals and keep a healthy lifestyle.

Happy stepping and stay safe.