Charge 3 will no longer turn on

[SunsetRunner]

Last night my Charge 3 device woke me up with a constant vibration. There was no phone call, alarm, or other notification to cause it to vibrate. The device just began to vibrate nonstop. I managed to reboot it using my iPhone app, but it started vibrating again immediately thereafter. I threw it in my laundry basket on the other side of the room and went back to sleep. When I woke up this morning, the device was powered off and unresponsive. I plugged it into a charger for several hours, but it won’t turn back on. Holding down the button for 15 seconds while it’s on the charger does nothing for me. I cannot get this thing to power on anymore. I have had this device for about a year and never had a problem with it. I’d love to get it working again!

Moderator edit: updated subject for clarity

[NellyG]

Hi @SunsetRunner  I have flagged a moderator to come and help you 

[MarreFitbit]

Welcome to the Community Forums @SunsetRunner! Thanks for troubleshooting your Charge 3 prior to contacting us. Nice way to go!

Since none of the steps you tried have worked, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.

Thanks for your help @NellyG. I hope you have a great day! 

[Kaitlyn642]

This same issue happened to me when I tried to update via the fitbit app. 

[SunsetRunner]

A new (free) device is being shipped to me. Thanks everyone!

[MarreFitbit]

Hello there @Kaitlyn642, thanks for stopping by!  If your Charge 3 is still not turning on, please restart your device by following these steps. 

If the restart doesn't work, check on the Fitbit app if your Charge 3 is still syncing. If so, change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Hello there @SunsetRunner! I'm glad to hear that our Support Team has sorted this out. 

Please don't hesitate to let me know if there's anything else I may do to assist you with. 

[Boudicca504]

I am now experiencing this same problem. I did do the last update. I can’t recall exactly when. The Fitbit stopped syncing to my phone on 9/2. I ‘forgot’ it from the Bluetooth connection, and it will not discover it. Now it will it power on at all. I have it on the charger and have tried the 8 second and 15 second resets. It is not responding at all now. Not sure what time try next?