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Charge 3 will not connect to any device with the app

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‎07-24-2021 16:03 - last edited on ‎07-26-2021 04:24 by Fitbit Moderator

‎07-24-2021 16:03 - last edited on ‎07-26-2021 04:24 by Fitbit Moderator

I have read all similar posts and had no success. I have tried restarting, resetting, deleting app, deleting device, re-starting device and Fitbit, all options I have tried an yet my Fitbit is being found but not connecting with a single device I own.

 

I only disconnected it as it was given as a solution to fixing the terrible time lag and sync issues it was having. Now I have disconnected, it won't re-connect.

 

Someone please help! 

 

 

Moderator edit: format

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2 REPLIES 2

‎07-24-2021 16:29

‎07-24-2021 16:29

here is the article about compatibility of the devices - click to read.

Stepping in the U.S.A. since September 2013. Android 14

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‎07-26-2021 04:30 - last edited on ‎03-24-2025 10:36 by Fitbit Moderator

In response to Odyssey13

‎07-26-2021 04:30 - last edited on ‎03-24-2025 10:36 by Fitbit Moderator

Hello @Crprice. Nice to see you around. @Odyssey13 It's great to see you around and thanks for your input. 

I'm sorry for the experience and thank you for the detailed information and for the troubleshooting steps you've followed. At this time, I'd like to let you know that if you've already followed all of the recommended tips in this link and the inconvenience has persisted, my best recommendation is that you please contact our Support Team for further assistance. 

Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. In addition, please make sure to provide a brief explanation of the inconvenience and mention all the troubleshooting steps you've followed, this way they can review your case and provide a prompt resolution. 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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