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Charge 3 will not hold a charge

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‎08-03-2020 16:44 - last edited on ‎09-15-2020 11:07 by Fitbit Moderator

‎08-03-2020 16:44 - last edited on ‎09-15-2020 11:07 by Fitbit Moderator

Updated firmware July 31, 2020 and immediately after the update my tracker will not hold a charge. Once unplugged from the charger, it goes from 100% to 0% in less than a minute. Contacted FB and they refuse to acknowledge the update altered the tracker. Warranty of a year has expired so according to their policy, they cannot do anything to stand behind their product. I asked to be in contact with a manager and they said someone from their ‘Special teams’ would contact me. Still waiting! Completely not concerned about customer satisfaction. 

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‎08-05-2020 19:53

‎08-05-2020 19:53

Welcome to the Fitbit Community @Sestrada.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for the information provided and for the time you spent while trying to resolve the issue.

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

I contacted Customer Support and was informed they have escalated your case and provided a response recently. For more information, please check your inbox.

 

Please let us know if you have any question.

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‎08-05-2020 20:10

In response to EdsonFitbit

‎08-05-2020 20:10

Thank you for your response! I’m very disappointed I spent so much time having to explain my issue and then no satisfactory resolution to help rectify the unusable tracker. I expected Fitbit as a company to stand behind their product and accept responsibility that the firmware upgrade caused the tracker battery to malfunction. Not sure I would recommend your product to my friends and workout buddies. I will definitely share my experience!


Regards,
Sharon

Sent from my iPhone
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