Charge 3 with white line on screen

[SunsetRunner]

About a year ago, I had white lines appear on the screen of my fitbit charge 3 and after following the steps recommended by customer support, they ended up replacing my device. Now, one year later, I am having the same problem. So I went back into the emails and tried the steps once again to try to solve the problem and it just won't work. I would appreciate if someone could contact me regarding this.

[AlvaroFitbit]

@SunsetRunner It's great to have you here! 

Let me help you with this and thank you for troubleshooting this issue Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[SunsetRunner]

I will! Thanks

[SunsetRunner]

@AlvaroFitbit 

Hi, you wanted to know how it went so I thought i'd share my experience. Basically, they asked me where and when I purchased the watch to then let me know it wasn't covered by the warranty anymore. 

So here's my response:

Hi,

I am not really aware about your warranty policy nor do i care about it as this is obviously a known problem as it's all over the internet. I have always taken good care of the watch, protected it with a screen protector and I am having the same issue for the second time. The fact that you replaced it the first time with barely any questions asked says a lot. 

A very unsatisfied costumer... and please don't insult me by offering me a discount for me to purchase a new one because that is not what I'm looking for and I won't...you guys obviously don't stand behind your products so I don't know why I should.

[AlvaroFitbit]

@SunsetRunner thank you for your reply.

Sorry to hear about this. Support does follow the guidelines described in the warranty so if your device is outside the warranty period they won't be able to replace it. Still thank you for sharing your feedback.

I'll be around.