Charge 3 won’t Connect to iphone

[Chyros]

I’ve not used my Charge 3 for a few months. Now I’m trying to connect and sync my charge 3 to my iPhone it’s perpetually stuff in “We found your tracker.... connecting...” anyone manage to work around similar issue?

[EdsonFitbit]

Welcome to the Fitbit Community @Chyros.

Thank you for the information provided.

If you haven't done it already, please follow our troubleshooting steps to resolve difficulties to set up or to sync.

In addition, you can set up your Fitbit Charge 3 as a replacement device:

1. Tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Please let us know if you have any question.

[Chyros]

Hi Edison,

I’ve read through the forum and may have missed out some information but here’s what I’ve tried thus far with no help:

1) reboot using the option on the settings of the Charge 3 itself

2) press the side button of the charge 3 until a smiley face appeared

3) removed my charge 3 from my Fitbit app

4) tried connecting to the charge 3 with it being in its charging cradle

5) on and off the Bluetooth 

6) on and off my iPhone 

till now I have no luck getting the charge 3 to connect to my Fitbit app successfully. It gets stuck on the page that says “connecting...”

I do hope there’s something I’ve not tried that might help.

thanks in advance!

(is there anyway to manually change the time and date on the charge 3 without the app?)

[EdsonFitbit]

Thank you for your response @Chyros.

Before going any further, please uninstall/reinstall the Fitbit app on your iPhone. Then, try once again to set up your Tracker by following the instructions provided above.

If this doesn't work, do you have a different phone or tablet to try to set up your Fitbit Charge 3?

To answer your question, the only way to change the time and date on the Charge 3 is through the Fitbit app. For more information, you can visit this article.

If you have any question, please let us know.

[Chyros]

Hi Edison,Trying that,uninstalling and downloading Fitbit on other devices did not help connect my charge 3. Any ideas? It seems so hopeless having a device that can’t connect...
Sent from Yahoo Mail for iPad

[EdsonFitbit]

Thank you for the update @Chyros.

Our team has just released a new version of the Fitbit app for iOS devices (3.37). If you still don't see it in the App Store, you should be able to update over the next days. For instructions, please visit this article, open the menu "How do I update the Fitbit app?" and follow the steps.

Please let us know if you have any questions.

[Miishellita]

Hello, I have been having the same issue as Chyros and have done everything above with no success. I’m also stuck on the screen that states connecting although there’s a check mark stating that it has found my device. I don’t know what to do at this point. 

[EdsonFitbit]

Welcome to the Fitbit Community, @Miishellita.

Thank you for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Feel free to contact us at any time.

[Ashes4tre]

The same thing happened to me. I use to be able to read my text but not anymore. I tried restarting my Fitbit but that didn’t help.

[SunsetRunner]

I have also started experiencing this over the last couple of days.  I have deleted, reconnected, reset…I’ve done all the things and it still won’t connect to Bluetooth or the app properly.

[EdsonFitbit]

Welcome to the Fitbit Community, @Ashes4tre @SunsetRunner.

@Ashes4tre, if you've followed the instructions shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

@SunsetRunner, I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support.

If any of you have any question, please let us know.