Charge 3 won't alert me for reminders to move and notifications

[andiros]

I'm not getting reminders to move once/hour; as well not getting notifications of text messages and phone calls. I've been using this unit for barely a year.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @andiros. Thanks for sharing the details about the issue with your Charge 3.

Before anything else, please make sure Do Not Disturb and Sleep Mode are turned off on your Fitbit device. For more information, see How do I navigate my Fitbit device?

If your Charge 3 still doesn't alert you for notifications or reminders to move, see Why didn't my Fitbit device alert me?

Let me know how it goes. 

[andiros]

The information that you shared with me does not work. 
I'm still not getting any notifications: not for step reminders, goals met, phone calls or texts.
It refers me to testing my vibration motor but all it says is to connect to the charging cable.It tells me to check my settings and everything that's supposed to be on is on.
I've been using this device for less than a year; this is ridiculous. I'm getting ready to research alternative fitness devices.
By the way, this is my 3rd Fitbit. I just want it to work or to be able to trade it out.
Andi Rosenfield

[MarreFitbit]

@andiros I appreciate you had followed the tips and recommendations provided above. I understand how you must be feeling.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. I'd suggest to share this community link (thread) so our Support Team can be aware of all the steps you've done already, this way you can also avoid repeating yourself again.