Charge 3 won't alert me

[h-mcnaughton]

Not being notified of anything on Fitbit ie 10000 steps can u help please ? 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @h-mcnaughton.

I am sorry to hear your Charge 3 is not giving you notifications, for example, when you reach 10000 steps. I am glad to assist you with this. I recommend confirming that Do Not Disturb and Sleep Mode are turned off on your tracker: press and hold the button on your device. Tap a setting to turn it off. For more information, see How do I navigate my Fitbit device's screen?

For complete troubleshooting tips, see Why didn't my Fitbit device alert me?

Let me know how it goes, I'll be around. 

[h-mcnaughton]

hi lilley

i tried all your instructions and checked settings, rebooted and switched off and on still no joy with alerts!!  Can you help with some more advice please

many  thanks 

Moderator edit: personal info removed and format

[LiliyaFitbit]

Hi @h-mcnaughton, thank you for your reply. 

I am sorry to hear the issue persists, thank you for your efforts. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. You should be getting a reply soon.  

Let me know if you have any questions.

[Chasimgstars87]

I'm having the same problem. Its not on do not disturb. I have restarted it. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Chasimgstars87.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate your troubleshooting efforts and would like to confirm if your tracker vibrates when you connect it to the charging cable?

Looking forward to hearing back from you.

[h-mcnaughton]

No did not vibrate when I just tried to charge. I am getting no vibration !

thank you for trying to help x

Moderator edit: personal info removed

[h-mcnaughton]

Just did 10000 steps and it vibrated not sure if getting any texts or calls though ! 

[Ctate3774 · Accepted solution]

my Fitbit has not been vibrating for texts or phone calls for weeks.  I have tried all the trouble shooting that I have seen;  I can tell you that my alarm still works; it still vibrates when placed on the charger