Charge 3 won't charge and display is blank

[CazzyP]

I have head my Charge 3 for about a year. 2 months ago it just wouldn't charge up, the face is black and nothing happens. I have tried several times from various sockets (home, work, and when visiting family and friends). I have tried connecting to my PC and have also tried various different USB plugs but nothing is making any difference.

I am really disappointed as I feel it should have lasted far longer than a year. Can u suggest anything else that I could try please?

Thank you and I look forward to hearing from you.

Kind regards

Moderator edit: updated subject for clarity

[NellyG]

Hi @CazzyP  You should contact Support and see if they can help you 

Fitbit Support  

[MarreFitbit]

Hi there @CazzyP, welcome to the Community Forums. Thanks for troubleshooting your Charge 3 screen prior to contacting us. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Teamabout this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Thanks for flagging the post @NellyG.

Let me know if there's anything else I may do to help you in the meantime.

[CazzyP]

Hi Nelly G,

Thank you for flagging this up. Marre Fitbit has opened an enquiry with Support and I am currently engaged with them in trying various options.

Kind regards.

CazzyP

[CazzyP]

Hi MarreFitbit,

Thank you for creating a case with the Support Team regarding my problem. We are in currently in contact as they send me suggestions to try and I then contact them with the outcome. Although the problem has not yet been resolved, it is at least being looked into and I am grateful to you for making this possible.

Kind regards.

CazzyP

[MarreFitbit]

You're very welcome @CazzyP. I'm glad to hear that our Support Team has been outstanding with your situation. 

Keep an eye on your inbox for updates on your case. 😉

I'll be around if there's anything else I may do to help you.