Charge 3 won't charge and gets incredibly hot

[Arboyd]

Hi

i've had my charge 3 for just over 2 years now and yesterday it suddenly said that it needed to be charged - i plugged it in and when i went to retrieve it 1.5 hrs later it was incredibly hot (too hot to put back on) And it had not charged at all!

i waited for it to cool down and plugged the charger into a different outlet and it once again became so hot i didn't want to leave it plugged in (also no charge)

i have had it plugged in as i was setting up to send in the issue (about 10 minutes) and i can hardly touch the screen - i wouldn't be able to put it on for fear of burning myself (but it hasn't even connected (no little buzz) i've cleaned it per the instructions.

any help is appreciated - thanks

Moderator edit: updated subject for clarity

[EdsonFitbit · Accepted solution]

Thank you for visiting the Fitbit Community, @Arboyd.

Thanks for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.

[Bakingmama24]

So we’re you able to fix it? Mine is doing the exact same thing.

Moderator edit: format

[LZeeW]

Hello @Bakingmama24 and welcome to the Community.  If your device is getting hot, either in the charger or while you are wearing it, please remove the charger from the power source (if it is too hot to handle) or stop wearing it (to prevent injury).  A hot battery is always a bad thing.  Contact Support using the link in @EdsonFitbit's post.