Charge 3 won't charge anymore

[Victaz62]

Hi 

My Fitbit change 3 will not change, i have cleaned the changer & back of the Fitbit. Also tried another changer & still nothing.

I left it over night but didn't make a difference.

I have had it just over a year 

Can anyone help 

Many Thanks 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Victaz62, welcome to the Community Forums. I'm sorry to hear that your Charge 3 won't charge, I understand where your concern is coming from. Thanks for the details provided in your post, I'll be glad to help you.

I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon.

[jnlandjdm]

Hi! My Fitbit Charge 3 all of sudden is not charging either. I’ve done several reboots, it’s down to 1% then shuts off but continues to look like it’s charging but only 1% still after overnight. The red light continues to stay on.

[MarreFitbit]

Hi there @jnlandjdm, welcome on board. I'm sorry to hear that your Charge 3 is also not charging. Thanks for the details shared in your post and for trying to solve the issue. I'm here to help you.

I'd recommend following the troubleshooting steps provided here: Why isn't my Fitbit device's battery charging?

Let me know how it goes. 

[Victaz62]

Hi i have done everything on list & still not working 

[Victaz62]

When will some contact me please