01-12-2019
13:02
- last edited on
11-17-2020
13:05
by
MatthewFitbit
01-12-2019
13:02
- last edited on
11-17-2020
13:05
by
MatthewFitbit
My fitbit is about a month and a half old.
Yesterday the battery seemed like it was malfunctioning, went from ~70% to 5% in a few hours. So I put it on the charger till full and then started wearing it again, then again started draining very fast.
I noticed the led light that was usually green was flashing red.
Charge it up again and wear it to sleep, wake up in the middle of the night and it's dead. I put it back on charger, then in the morning I check it and it's very hot and won't turn on.
Just return it?
01-13-2019 03:32
01-13-2019 03:32
A warm welcome to the Community @Reftis.
Thanks for troubleshooting this battery issue by yourself. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.
Keep me posted.
01-13-2019 13:14
01-13-2019 13:14
Thanks Alejandra, I just took it back to the shop and they gave me a new one, 🤞it doesn't happen again.
01-16-2019 03:09
01-16-2019 03:09
Thanks for the update @Reftis. I am glad to hear that you received a new tracker. If there is anything else we can help you with, do not hesitate to post it.
Happy stepping!
03-12-2019 21:36
03-12-2019 21:36
Hi, I bought my fitbit less than 6 months ago and am running into this issue. Can someone help?!
05-03-2020 08:55
05-03-2020 08:55
Hope you can help me.
my Charger 3 started acting funny the screen has been going crazy. I just replaced the band after it torn when I was cleaning the band. I purchased a new band and placed it on my wrist when I noticed I had low charge, so I charged it over night n this morning the screen has been going crazy. I did as some suggest rebooting n charged it again now the screen has a straight white line across it and the red light is on, well was on. What can I do?