Charge 3 won’t charge or display any thing

[Steveone]

My Fitbit charge 3 has stopped working. The screen has gone blank, it won’t charge and when you try to press the buttons for a response or to reboot it. You gat a slight vibration and nothing else. This unit is 4 month old and a replacement for the previous ones that have failed. Please can anyone advise. Thanks Steve 

[AndreaFitbit]

Thanks for getting back to us and for letting us know that your Charge 3 screen has gone blank @Steveone. 

Since your battery stopped charging, try the solutions below:

•  Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• Try a different USB port or a UL-certified wall charger.
• Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices. Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your device. For more information, see How do I restart my Fitbit device?

Keep on visiting the forums. 

[Steveone]

I have tried all the suggestions given and I can say nothing has changed. The device gives a slight tremble when connected to the charger. When you depress the button to reset it just keeps pulsing and no display.

the unit is completely dead.

it is the same as the last replacement 4 months ago and for all the other charge 3’s I have had. I can honestly say this must be the worst model of the lot. I can not believe I can be that unlucky with a Fitbit.

any other suggestions will be greatly appreciated.

regards

steve

[Steveone]

Unfortunately I cannot get to the point where there is any display. The unit just pulses and does nothing else. Thanks for your response though.

regards

steve

[AndreaFitbit]

Thanks for getting back to us and for trying all the recommended suggestions @Steveone. 

I understand how frustrating this could be and the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[Steveone]

Hi, I’m afraid I am extremely frustrated now. I have tried several times to talk on the phone and the number just rings out. I have tried umpteen times to do an on line chat only to be told that I need to go on a different journey. It then sends me back to the start and again and again through the verifying picture round. All I want to know now is instead of a fifth or sixth replacement (lost count now) have a discount on a different model. I should just count my losses and move away from Fitbit but I still every time return to my trusty blaze. So they have made some decent units.

sorry to rant on but the charge 3 in my opinion is the worst Fitbit I have had the unfortunate pleasure of owning.

yours sincerely

steve 

[AndreaFitbit]

Thanks for getting back to us and for your feedback @Steveone. I understand how frustrating this could be and that you've invested in the Fitbit Family, customer satisfaction remains our number one goal.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums. 

[Steveone]

Dear AndreaFitbit,

i would really appreciate it if you could give me a telephone number I could actually get through to Fitbit on. The one provided just beeps 3times and goes off. I’m am residing in the Uk so please be kind to me and let me have one the corresponds to where I live.

failing that please could you sort out the chat side of your communication as when I try to go on to this facility it keeps telling me to go on a different journey. I do hope this isn’t a polite way of telling me you don’t want to speak to me?

i honestly have not been on a help website that is as difficult as this one to get any assistance.

yours in complete frustration 

steve

[AndreaFitbit]

Thanks for getting back to us and for sharing your question with me @Steveone. 

I understand how frustrating this could be. Did you try 0800 069 8505 it says it's working 24/7. Please let me know, so I can check if there's a different number. Thank your feedback regarding chat service. I honestly don't remember much about Customer Support. I provide the information and the troubleshooting steps that I can and when I exhaust my resources is when I direct users to contact our Support Team. 

If I could do more, I would. I just don't have the necessary tools and knowledge to assist you  with your customer support inquiry.

Keep on visiting the forums.