Charge 3 won't charge or reset

[elbo79]

My Charge 3 seems to have gone haywire. I've tried several different ways to get it to charge and have followed directions to clean the contacts with no success and I cannot get it to reset. To top it off, my screen now has black lines through the screen.

I have revved up my Charge 2 and am using that for now. I liked some of the features on the Charge 3 but have has several problems with it, usually when there has been an update. This is the first time that I have been unable recharge my Charge 3 or reset the device.

Any suggestions? 

Thanks.

Ellen K.

Moderator edit: Subject for clarity and labels and Removed personal information.

[NellyG]

Hi @elbo79 I have flagged a moderator to come and help you.

[YojanaFitbit · Accepted solution]

Welcome @elbo79, I'm happy to see you participating in our Community. Thanks for your help @NellyG.

Thanks for reporting this issue and for restarting your Fitbit. Since it didn't solve the issue you're having with your Fitbit Charge 3, I've requested to our support team to create a case on your behalf. You should soon receive an email from customer support at the email address you used to register with the Community Forums.

I'll be around in case that you need anything else.

[elbo79]

I have had multiple problems with the Charge 3 since I bought it but never had trouble either charging or resetting. This time, I tried every solution but nothing worked. I even tried using a different charger (I have 2 for the Charge 3) and I couldn't get it to work. When I tried to reset (several times), either "screen wake" shows up or the screen stays blank. I just updated the device last week without a problem. No clue what to do next. I've given up on it for now and glad that I still had my Charge 2 around. I've linked it with my account so at least I have something. 
Thanks.
Ellen Kircher

[WTHIsUp18]

I have the same issue with my Charge 3. Our stories sound identical.  I too am having to use my Charge 2 now.  I've tried all the remedies as well.  Why is this happening Fitbit???

[WTHIsUp18]

Ditto!  I'm so frustrated!

[Dekmit]

My Charge 3 battery got really low. I have had it charging for three hours with no luck. Sometimes I get the smiley face, otherwise nothing. I have cleaned both the Charge 3 and the charger pad with alcohol. Occasionally I get a small vibration. Now the screen is totally black and will not show anything. 

I have tried restarting with no luck, the button doesn't seem to budge. 

I have only had this Charge 3 for two months.

[elbo79]

After going back and forth with Tech Support, I still could not get my Charge 3 to work. Fortunately, my Charge 3 was still under warranty so they replaced the mechanism. Unfortunately, I didn't realize that I should have saved the wristband so I have a new Charge 3 but no way to wear it. Have ordered a substitute wristband. 

[Eastwoodr]

I am having the same problem. Tried everything. So frustrating. Help!!!

[elbo79]

After much back and forth with no resolution, I was handed over to a specialist who ascertained that my Charge 3 was still under warranty so I was able to mail the defective Charge 3 back. The replacement one has worked just fine and I have not had any problems at all (except  I didn't realize that they didn't want the wristband back so I had to buy a new one). 
Good luck.

[elbo79]

I went back and forth on this issue for about a week. Eventually, they sent my case over to a specific casework. Since my Charge 3 was still under warranty, I mailed the old one back and they sent me a new one (just the mechanism, not the band). Hope yours is still under warranty.

[Eastwoodr]

I returned mine as still under warranty