Charge 3 won't charge or respond

[cemeonly]

Was feeling vibration going continously had to take off. Had almost  full charge. Then it stopped and now blank screen so figured it died. So tried to recharge but no luck. I tried  the rest and nothing. Looked at app and it can't locate my fitbit now. This is my 2nd purchase of fitbit since 1st just died.

Moderator edit: updated subject for clarity

[mstray]

The exact same thing happened to me today! What the hell. This is also my second Fitbit charge 3. My first one died after the glitchy software update several months ago. This is ridiculous.

[MarreFitbit]

Hi there @mstray and @cemeonly, welcome to the Community Forums. I'm sorry to hear that you both are going through this situation. I'll be glad to help you. 

Please restart your Charge 3 once again by following these steps, then charge your tracker one more time for at least 1 hour.

If the restart doesn't work and the display is still not turning on after performing the steps above, please take a look at the help article: Why isn't my Fitbit device's battery charging?

We recommend to charge your Fitbit via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. For best results, don’t leave your device plugged in on the charger longer than overnight.

Tips to better charge your Fitbit:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

Keep the charging contacts on the back your device and the pins on the charging cable clean and free of debris. For more information, see: How do I clean my Fitbit device?

Give this a go and let me know the outcome. 

[mstray]

I have done this and nothing. The display will not turn on, no smiley face, no vibration, nothing. It's fried. Again. 🙄

What do I do now?

[MarreFitbit]

Hello there @mstray, thanks for letting me know the outcome of the steps I recommended.

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

I'll be around if you have any questions present.

[cemeonly]

Thank You I reset and am changing  again now black screenSent from my Verizon, Samsung Galaxy smartphone

[MarreFitbit]

Hi there @cemeonly, thanks for getting back and letting me know the outcome. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.

Let me know if you have any questions present. 

[cemeonly]

Yes, Thank You Just received email. I hope we can get this fixed.Sent from my Verizon, Samsung Galaxy smartphone

[Serose]

This exact issue happened to me yesterday. I’ve tried the full reset and now it won’t do anything. It won’t even turn back on? What are my next steps please?

[lynzylouwho]

This has been happening to me for the last several days! I reset it pretty much nightly and have to take my charger to work because it won’t hold a charge longer than a few hours. It’s also not tracking my heart rate at all. It’s super frustrating. 

[cemeonly]

customer service has created a ticket to help me out you might want to contact  them.Sent from my Verizon, Samsung Galaxy smartphone

[MarreFitbit]

Hi there @Serose and @lynzylouwho, welcome on board. I totally understand how you feel. Thanks for letting me know that you both are also having the same experience. Thanks for the steps you've tried so far.

Before considering other options, can you please try the steps I recommended in this post? Give them a go and let me know the outcome. 

Hey @cemeonly, I'm very glad to hear that our Support Team has helped you so well. See you around.

[lynzylouwho]

I have tried those steps and the problems persist.

Moderator edit: removed personal information

[MarreFitbit]

Hi there @lynzylouwho, thanks for getting back.

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know.

[cemeonly]

Yeah its disappointing that I have to go thru this since  I just told friends how good it is...Thanks anyway Sent from my Verizon, Samsung Galaxy smartphone