Charge 3 won't charge or turn on

[Harri2013t6]

My wife got a replacement charge 3 and it wont charge or turn on

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @Harri2013t6, welcome to the Community Forums. Thanks for the details provided, I'll be glad to help you. 

First, I'd recommend to restart your wife's Charge 3 by following these steps, then charge your tracker once again for at least 1 hour.

If the restart doesn't work and the display is still not turning on after performing the steps above, please take a look at the help article: Why isn't my Fitbit device's battery charging?

We recommend to charge your Fitbit via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. For best results, don’t leave your device plugged in on the charger longer than overnight.

Tips to better charge your Fitbit:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

Keep the charging contacts on the back your device and the pins on the charging cable clean and free of debris. For more information, see: How do I clean my Fitbit device?

Give this a go and let me know the outcome. 

[Harri2013t6]

Im sorry to say i already done what you mentioned and it all failed my wife is very disheartened about this replacement, why was it not checked before shipping it should have had some charge to keep it from going dead

Screen does not even light up
The flashing light on the base does not light up
It vibrates but nothing else happens when i press the button to activate the fitbit
So in all the company has let us down