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Charge 3 won't charge or turn on

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‎07-30-2020 13:09 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

‎07-30-2020 13:09 - last edited on ‎09-15-2020 13:03 by Fitbit Moderator

My screen slowly got dimmer and dimmer and now I can't see anything. 

Today, it stopped charging or turning on.

My mobile is a Samsung Galaxy A5

 

 

Moderator edit: subject for clarity

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‎07-31-2020 19:37 - edited ‎07-31-2020 19:39

‎07-31-2020 19:37 - edited ‎07-31-2020 19:39

Welcome to the Fitbit Community, @MAcacia.

 

I am sorry to hear your Charge 3 screen slowly got dimmer and now it stopped charging or turning on. I appreciate the additional details and I am here to help. I recommend following the troubleshooting instructions including a restart in this help article: Why isn't my Fitbit device's battery charging? 

 

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

 

Let me know how it goes, I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-04-2020 20:09

In response to LiliyaFitbit

‎08-04-2020 20:09

I just updated the app like you suggested, but it didn't change anything. 

I also tried restarting the Fitbit which didn't work either. Even after cleaning it and everything. 

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‎08-05-2020 16:08

In response to MAcacia

‎08-05-2020 16:08

Hi @MAcacia, thank you for your reply. 

 

I appreciate your troubleshooting efforts. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

Let me know if you have any questions.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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