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Charge 3 won't charge or turn on

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‎12-14-2021 08:45

‎12-14-2021 08:45

Hi,

The first charge 3 I received never would charge or even turn on. I was told to let it charge for 30 minutes, I let it charge all night and still just a black screen and won't turn on. It never even said it was charging. So I ordered new charging cables just in case it was bad. Still nothing. So I ended up ordering another charge 3 thinking my first one was defective. I received it yesterday, plugged it in and showed a smiley face then said set up. I went to get my phone came back and the screen was black and it won't do anything. I'm very frustrated and not happy with Fitbit that is 2 now that don't work. I need answers!

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‎12-14-2021 17:08

‎12-14-2021 17:08

Welcome to the Fitbit Community, @ccb7209.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

 

To resolve charging issues, we recommend following these troubleshooting steps.

 

If you followed our recommendations shared above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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