Charge 3 won't come on or sync.

[DixieMill]

So a couple months ago my Charge 3 just gave up I tried to call  and covid had office understaffed so I just put it up then a couple weeks ago I had days off so I got prepared to call and there was an update and it seemed to work now nothing been through get smiley face. Let cometely run down Uninstaller and reinstall this is just under ¹ year and I am way past out of patience 

Moderator edit: format

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
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[DavideFitbit]

Hi @DixieMill, welcome to the Fitbit Community forums. 

Thank you for the information you've provided, for what you've mentioned so far I understand that your Charge 3 display is no longer turning on or responding, is that correct? 

Before considering other options, make sure that you've also followed the steps listed here below to complete the long restart procedure: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

In addition, please try changing the clock face option on your Charge 3, this has been useful for some users as well. 

Response times from Customer Support have been a bit longer for the last few months, but if you continue to experience the same problem after the suggested troubleshooting steps, I can certainly send your information to them so they can contact via e-mail. 

Please keep me posted on the outcome. 

[DixieMill]

The only thing that happens is the smiley face comes on time shows and goes off then that happens again then remove from charger and nothing. I can't get the battery icon I did get a line one time that moved like a loading line slowly across screen then blinked full line then black took from charger back on charger nothing

[DavideFitbit]

Hello @DixieMill, thank you for your reply and confirming that you already tried all the suggested steps. Sorry for the late response. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know if you have further questions.