Charge 3 won't complete the firmware update

[stevedaivs]

I have been trying on numerous occasions to go through the steps of turning my phone off and on, turning Bluetooth off and on and turning my watch off and on and I am able to load the starting part of the update but it never completes in spite of living it on charger next to my phone for more than two hours. Maybe I’m too old for a charge three.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @stevedaivs, it's great to see you in our Fitbit Community! I'd like to follow up and help you with your Charge 3 since the firmware update won't finish. I totally understand how you feel about this. However, let me help you with this.

By the way, thank you for trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. Finally, run the update again and see if it gets completed.

Keep me posted on the outcome.