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Charge 3 won't connect to Bluetooth or synch.

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‎01-25-2021 06:11

‎01-25-2021 06:11

Hi, my charge 3 will not connect to BlueTooth and thus, will not synch. any advice?

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‎01-26-2021 03:38

‎01-26-2021 03:38

@Dori93 Thanks for being part of our Community! 

 

Let me help you with this. The bluetooth connection is handled by the Fitbit app so I suggest you try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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