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Charge 3 won't connect to Bluetooth

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‎12-29-2020 11:48

‎12-29-2020 11:48

I've had my Charge 3 for a while and it was working fine with my old phone but I had to get a new one recently. Now the device won't show up on the Bluetooth scan list at all. I checked to make sure my device is supported by Fitbit (it is) and I've restart the device, the app, and my phone but none of it has helped!

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3 REPLIES 3

‎12-30-2020 01:43

‎12-30-2020 01:43

Do you still have your old phone? If so, make sure it doesn’t still have a connection to the tracker in its bluetooth settings as this could be blocking connection to your new phone.

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‎12-30-2020 10:50

In response to SteveH

‎12-30-2020 10:50

Hi Steve!

Unfortunately I do not, I had to send it in for the insurance claim. Is there any way to reset it without using my old phone?

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‎12-31-2020 00:21

In response to Kurtz13

‎12-31-2020 00:21

As you've sent the phone back it will be out of bluetooth range so won't be an issue (sorry for the red herring). You mention it not appearing on the bluetooth scan list and I'm not sure why you were trying. In theory, all you need to do with a new phone is to download the fitbit app and sign on using your existing ID and password - there's no need to go through any setup process again.

 

Having said that, if nothing else is working you could try adding it as a new device. Go into your account settings in the app by selecting your profile image at the top left of the main dashboard, then select "set up a device".

 

If that doesn't help, and you get no other ideas here, you might want to try customer support via contact.fitbit.com

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