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Charge 3 won't connect to GPS

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‎06-13-2020 15:39 - last edited on ‎11-11-2020 11:04 by Moderator Alum

‎06-13-2020 15:39 - last edited on ‎11-11-2020 11:04 by Moderator Alum

From today my Charge 3 will not ‘connect’ to my phone unless the app (iOS version 3.23) is open. When the app is closed or phone is locked, the device loses connection. I therefore will only get an accurate exercise if my phone remains on with the app open. 

I updated the app from version 3.22, but the problem persists. I have also rebooted my device, restarted my phone, turned Bluetooth off and on, forgot my device on Bluetooth and reconnected again... still having an issue. 

Anyone with a fix?

 

 

Moderator Edit: Clarified subject

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‎11-11-2020 11:06

‎11-11-2020 11:06

It's great to see you around, @Smevchenko.

 

Thanks for troubleshooting this GPS issue. If you are having problems with this feature, I recommend taking a look at the help article:  and follow the instructions provided there.

 

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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