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Charge 3 won't connect to app

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‎11-11-2020 04:21 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

‎11-11-2020 04:21 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

Yet again I'm posting on here as haven't received a solution.

My charge 3 wouldn't sync and its last sync was 25/10, I rebooted the charge, after looking at the forums it suggested  I disconnected from Bluetooth, turn Bluetooth off and on I’ve restarted the charge 3 and done a factory reset, I’ve deleted and reinstalled app restarted my phone a number of times, I have tried many times to add the device to my account and getting nowhere, my fitbit was a replacement and only had it since September, can someone from fitbit contact me as this isn't right when I haven't had problems with the phone or device before 

 

 

Moderator Edit: Clarified subject

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‎11-11-2020 07:04 - last edited on ‎05-06-2025 10:07 by Fitbit Moderator

‎11-11-2020 07:04 - last edited on ‎05-06-2025 10:07 by Fitbit Moderator

@Seb2020 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 3 not syncing and thank you for sharing all the steps you took to troubleshoot the issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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