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Charge 3 won't connect to contacts

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‎04-22-2020 08:17 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

‎04-22-2020 08:17 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

We have purchased 2 Fitbit Charge 3. Mine has no issues and linked immediately to my phone and Facebook contacts. However, my partner's phone says no phone contacts. Considering we have the same phone, same permissions set up and same friends why can my Fitbit access them and his can't?

 

 

Moderator edit: subject for clarity

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‎05-06-2020 07:04

‎05-06-2020 07:04

It's great to welcome you, @Barb_D123.

 

I am sorry for the delay in response and would like to know if you keep having problems connecting your tracker's to your phone? If so, please check the following help articles:

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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