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Charge 3 won't connect to iPhone 11 and shows wrong time

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‎10-08-2020 19:58 - last edited on ‎10-09-2020 13:21 by

‎10-08-2020 19:58 - last edited on ‎10-09-2020 13:21 by

My charge 3 is not connecting to my iPhone 11 at all. 

my iPhone is fully updated and my fitbit app is as well. My charge 3 is version 28.20001.88.11.

 

i have attempted all the recommended steps for connecting the charge 3 and restarting it, to restarting my phone, etc. I came to the forum and looked for similar problems.

 

my phone and my fitbit app will not see my charge 3. My charge 3 does not give the correct time anymore either.

 

ideas?

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎10-09-2020 13:21

‎10-09-2020 13:21

Welcome to the Fitbit Community, @MSpafford.

 

I am sorry to hear your Charge 3 tracker is not connecting to your iPhone 11 and showing the incorrect time. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend trying the following:

 

  1. On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
  2. Turn off other Bluetooth connections that are nearby.
  3. Force quit the Fitbit app.
  4. Reboot your phone and restart your Fitbit once again with the steps from this help article.
  5. Open the Fitbit app, tap on your profile picture > Set Up a Device.
  6. Choose your Fitbit from the list and follow the onscreen instructions.

You can find the complete troubleshooting instructions at Why can't I set up my Fitbit device?

 

If the tracker is still showing the wrong time and date after syncing, please try the additional troubleshooting steps here. 

 

Keep me posted on the outcome.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-10-2020 20:18

In response to LiliyaFitbit

‎10-10-2020 20:18

Did all of it. The app and my phone refuse to see my fitbit at all.

 

my fitbit did something else odd. 3 in the morning it started pulsing like crazy and lost all battery even though about 9pm before it was ~80% charge. It charged fine but still being shunned by the phone and app.

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‎10-11-2020 13:05

In response to MSpafford

‎10-11-2020 13:05

Hi @MSpafford, thank you for your reply. 

 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

Let me know if you have any questions.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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