Charge 3 won't connect to iPhones' Bluetooth

[O_]

I have a Charge 3. For the past few weeks in particular, the Bluetooth drops out all day.

I have followed all the directions. Making sure All Day Sync is activated, Share System Notifications is turned on. I have deleted the App and reinstalled it. I have rebooted the phone and the Charge 3 itself. This worked for a couple of hours before it dropped out again. I never had this issue with the Charge 2, and only recently with the 3.

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hi there @O_, welcome to the Community Forums. I appreciate you've taken the time to troubleshoot the syncing difficulties prior to contacting us. 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[O_]

Thank you! I look forward to you finding a solution soon. 

[O_]

Hi - is there any update on why the Bluetooth keeps dropping out? I still can’t keep my Charge 3 connected.

[SunsetRunner]

I have the same problem, My charge 3 will not sync to my S9+ I tried everything they suggested and nothing work. I am disappointed in the lack of concern and assistance I received to  address the problem.  I finally gave up and threw it in a drawer. I am now using a Samsung watch. Miss my Fitbit friends and challenges but I refuse to waste money on another one I've only had this one for 7 months. 

[philtw]

Same issue has this been resolved.......ive tried resetting everything but still not connecting to iphone ?

[O_]

No, no resolution as yet. I have had lengthy online chats with customer service as well as a phone call. It seems I tried literally every troubleshooting method and it still didn’t work. 
I am waiting to hear more.

[philtw]

Moderator - so what happened with this issue !

[SunsetRunner]

My issue was not resolved and no efforts really made to assist me. I just
gave up 🤷🏾‍:female_sign:

[MaartenUtrecht]

same here, already for some months. Effect is the device is really of no use for me now since during runs it only records a straight line in case it recorded 2 gps points. Can this get priority, I see many disappointed users (and I was quite happy until January). 

[philtw]

I will now look at Samsung or Apple devices, i've been using fitbit for 7 years, think its time for a change

[SunsetRunner]

I went back to Samsung, I liked the challenges on fitbit but I refuse to
purchase another.

--
Respectfully,

Mary A.,