Charge 3 won't connect to my phone anymore

[Emmamerlin]

My charge 3 won't connect to my android phone anymore. I have tried rebooting my charge 3, I've disconnected the charge 3 from my phone, I've uninstalled the fitbit app and reinstalled it. It connects with the pin number then it does nothing.  Does anyone have any other ideas, I'm getting really fed up with it now. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @Emmamerlin, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 3. I totally understand how you must be feeling. 

Before anything else, I'd like you to make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

With that being said, I'd recommend trying the below steps:

1. Remove your Charge 3 also from your Fitbit account
2. Make sure that your Charge 3 doesn't appear on your phone's Bluetooth settings
3. Restart your Charge 3
4. Turn off other Bluetooth connections when not in use.
5. Plug it into the charging cable and open the Fitbit app.
6. Setup your Charge 3

[Emmamerlin]

Hi Maria, 

My charge 3 did work with my phone for the first 3-4months then I had to keep syncing it, but then it refused to sync. My phone is compatible. The charge 3 was bought in June 2020(so only 7 months old). 

I have previously done all the steps you mentioned but have just done them again and still no joy. 

Do you have any other suggestions please?

Emma 

[MarreFitbit]

@Emmamerlin I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.

[MLewter]

They are not the only one having this issue. Apparently, the last time my Charge synced was on 12/23/20. It doesn’t make sense though because I have received all of my notifications from my phone just fine, well, until I unpaired it about an hour ago to try and figure out why I am only receiving data from my phone and why the Fitbit is not responding.