Charge 3 won't connect to my phone's Bluetooth

[Jpmoore]

Phone and watch won't connect. I have turned Bluetooth on and off again and refreshed app, showing as up to date but still not connecting. Help please?? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Jpmoore. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 3 is still not connecting to your phone I will do my best to help you with this!

In addition to the steps you've done so far, I'd recommend trying the following steps:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 3 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.