Charge 3 won’t connect to my phone

[ErikOlsen]

I got my Charge 3 this past winter, and all was fine. Recently I noticed it wasn’t syncing with my phone, and now it won’t connect to my phone at all. I have this Fitbit as part of a study so I have no idea when it was purchased or how to pursue warranty service. 

[willjoe]

1. Reboot your Fitbit Charge 3 and then your phone.
2. Refresh Bluetooth connection between devices.
3. Verify if the Fitbit app is installed and/or updated on your phone.
4. Troubleshoot problems with Always Connected and All-Day Sync features enabled.
5. Reset Network Settings in your phone if possible.
6. Restart the Fitbit app on your phone.
7. Uninstall and reinstall the Fitbit app.
8. Factory reset Fitbit Charge 3.

Before your start, you need to make sure that the battery is not t critically low for both the phone and the tracker as this might also be the reason why the Fitbit Charge 3 device won t sync. Might as well turn off Bluetooth on other Bluetooth devices around as one of them might interfere with the tracker to sync. Your smartphone should also be connected to stable Wi-Fi or cellular data and Bluetooth settings on your phone should be turned on. Most importantly, your phone should be running the latest iOS or Android software version.

Regards,

Admin

Apps4Rent.

[AndreaFitbit]

Welcome to the Fitbit Community, @ErikOlsen. I'm sorry to hear that your Charge 3 didn't connect with your phone.

I noticed that you already got in touch with our Support Team and received assistance.

Thanks for your help @willjoe.

Keep on visiting the forums.