Charge 3 won't connect to phones' Bluetooth

[xodessa]

this morning the time on my charge 3 was behind 7 minutes.

ive already been having issues with the black lines across the screen. i tried restarting or whatever a few different ways but they’re still there.

& now that i went to the fitbit app, it said there is no device connected. i went to my bluetooth settings & saw it was disconnected. i went to the fitbit back, the all day sync is enabled, i’ve always had it enabled & it’s still searching for my phone. 

i got this back in january this year, & for maybe 6 months or so i’ve been having to reconnect the device & phone from my bluetooth settings. that didn’t really bother me but it was annoying to have to do that several times a week. 

i cannot seem to connect my charge 3 to my phone now 

Moderator edit: updated subject for clarity

[Rich_Laue]

Hello @xodessa you say that the Charge 3 has been removed from your account. First thing you want to do is remove the Charge 3 from your phones Bluetooth. Now you should be able to do an Add Device through the Fitbit App. That is if you are able to read the screen. 

Once the tracker has been connected to your fitbit account, the app will connect the tracker to the phone. 

[MarreFitbit]

Hi there @xodessa, welcome to the Community Forums. I am sorry to hear that you are going through this situation. Thanks for the details provided about your situation. 

I agree with @Rich_Laue, have you tried his recommendation? If not yet, please follow the steps below:

1. Remove the Charge 3 from the phone's Bluetooth settings.

2. Turn off other Bluetooth connections when not in use.

3. Plug it into the charging cable and open the Fitbit app.

4. Setup your Charge 3 as a replacement.

If you continue having syncing difficulties, please take a look at the help article: Why won't my Fitbit device sync?

In regards to the black lines on the screen, since none of the steps you tried have worked, I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account. 

We hope the steps provided get you back on track, let us know if you need further assistance. 

[xodessa]

thanks @Rich_Laue & @MarreFitbit i tried that. but now the screen is completely black. i tried holding for the 15 seconds, it vibrates then it stops. sometimes the screen lit up but it’s dim, but when the screen goes black, nothing happens. i cant even swipe to try to reboot from the device. 

[pc79]

Hi

I have a charge 3 and it keeps losing the bluetooth connection with my phone. I have an Iphone 8s with all software up to date. I have performed all the steps below and it is still not working. The only time it will connect to Bluetooth and stay connected is when I have it on the charger. This is very frustrating as I have only got the fitbit from June. Also the time keeps changing on my charge 3 .

I;d appreciate some help please 

[Rich_Laue]

@pc79 what is it that is not happening. For your tracker to sync, it doesn't need to be connected to the Bluetooth of the phone. 

[pc79]

When I go to sync it keeps saying device not found

[Rich_Laue]

That is a problem with something not responding correctly @pc79 

I really do not know much about iOS but steps that have helped here are 

• Restart tracker
• Check for Fitbit app updates
• Force quite the Fitbit app
• Restart phone better yet turn phone off 
• Turn Bluetooth off/on
• Remove the tracker from the phones Bluetooth, do not try to pair. That is the job for the Fitbit app. 
• Check Fitbit help. Why won't my Fitbit device sync?
• You may also want to read the answer to this phttps://community.fitbit.com/t5/iOS-App/Unable-to-sync-and-app-shows-No-Device-found/td-p/3898629/ ost with the same iOS issue 

[pc79]

Hi

I have done all the steps again and still no good..Still won't sync when I take it off the charger

[peppygreen81]

Glad I popped into this forum, my Charge will not sync with phone.  annoying yes, but have gotten used to it not working and writing certain things down.  I've tried a few things so will take a look at these options and see what happens.

[MarreFitbit]

Hi there @xodessa, thanks for getting back and letting me know the outcome. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Hello @pc79 and @peppygreen81. I appreciate you've taken the time to follow @Rich_Laue's tips and recommendations. 

Hey @pc79, while reading your post I was wondering if the syncing difficulties started after updating to iOS 13+? If so, If so, I'd like to advise you to do the following:

- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON

Hi @peppygreen81, if you're using iOS, please follow the suggestions above. If you're using Android, please try the following:

1. Go into your phone settings and select "Apps"

2. Find and select Fitbit

3. Tap "Advanced" and then tap "Battery"

4. Select "Battery Optimization"

5. Tap the bar at the top of the screen and select "All Apps"

6. Find Fitbit in the list, tap it and select "Don't Optimize"

7. This should help improve your syncing experience and should not have a large impact on your phone's battery life.

Let me know the outcome, I'll be around. 

[peppygreen81]

Thanks I will try a few more things out and see if I get some results. GE

[pc79]

Hi

it was after the update I starting experiencing the problems and also after I updated the Fitbit app.

when I go into Fitbit on settings there is no option for location 

[MarreFitbit]

Sure thing @peppygreen81, keep me posted about the outcome. 🙂

Hi @pc79, thanks for getting back and following the steps I recommended. 

Please open Settings app on phone once again, tap Privacy and make sure that Location Services is "On". Then, try the steps I recommended here. 

I'm looking forward to your response, keep me posted. 

[pc79]

I’ve done that and still no joy... when I go to sync it keeps saying no device found 😤

[MarreFitbit]

Hi there @pc79, thanks for letting us know about this issue and for taking the time to troubleshoot it. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[pc79]

So is this a Fitbit issue? And can you let us know when it will be addressed? The time is incorrect on my watch also ! It’s very frustrating 

[peppygreen81]

indeed. that's me too.

[SunsetRunner]

I have the opposite it connects to phone and won't connect to computer. It just isn't the charge 3 but my charge 2 also. I have never had this problem before.

[Rich_Laue]

Idiots still connected to the phone, the computer won't connect to it. 

You may have to turn off the phones Bluetooth. 

In any case it doesn't matter how the tracker last synced. The data can be viewed through any device, phone, computer, tablet, etc.