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Charge 3 won't connect to phones' Bluetooth

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‎11-17-2019 11:27 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

‎11-17-2019 11:27 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

this morning the time on my charge 3 was behind 7 minutes.

ive already been having issues with the black lines across the screen. i tried restarting or whatever a few different ways but they’re still there.

& now that i went to the fitbit app, it said there is no device connected. i went to my bluetooth settings & saw it was disconnected. i went to the fitbit back, the all day sync is enabled, i’ve always had it enabled & it’s still searching for my phone. 

i got this back in january this year, & for maybe 6 months or so i’ve been having to reconnect the device & phone from my bluetooth settings. that didn’t really bother me but it was annoying to have to do that several times a week. 

i cannot seem to connect my charge 3 to my phone now 

 

 

Moderator edit: updated subject for clarity

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25 REPLIES 25

‎04-29-2020 11:29

In response to Rich_Laue

‎04-29-2020 11:29

Remove the device from your app. Then reconnect. This process involves pin codes being used.

Aria, Charge 5, and Xiaomi Mi A2 Lite (Android One) user.
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‎04-29-2020 14:36

In response to Rich_Laue

‎04-29-2020 14:36

It was turned off don't call people names just answer the question nicely.
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‎04-30-2020 12:38

In response to SunsetRunner

‎04-30-2020 12:38

Sorry if my first answer was being felt impolite. Restart your phone maybe. Is your phone included on list of supported devices?

Aria, Charge 5, and Xiaomi Mi A2 Lite (Android One) user.
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‎04-30-2020 13:12

In response to jfe

‎04-30-2020 13:12

already did those steps
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‎04-30-2020 13:22

‎04-30-2020 13:22

I have the exact same problem.

 

I got in touch with Fitbit customer service and they sent a replacement after a lengthy argument. It took me 25 emails before they agreed to send it. - it lasted a month before it did the exact same thing!

 

Now the screen is totally blank and it will not charge.

 

Will never buy another fitbit again

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‎04-30-2020 13:27

In response to MarreFitbit

‎04-30-2020 13:27

I have the exact same problem with synching and time. 

I had a Charge 3 that did this and after a long chat with Fitbit customer service they finally replaced it. The replacement worked for about a month until this weekend when it started to do the exact same thing.

 

I have tried to do all the things suggested and nothing seems to work - now today the screen went black and does nothing. It will not charge or anything.

 

£119 wasted!!! I will never buy another fitbit

 

I am such a disappointed customer.

 

I contacted customer service on here and by Twitter and have had nothing by way of a reply

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