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Charge 3 won't connect with my phone

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‎10-23-2020 12:06 - last edited on ‎10-24-2020 06:15 by Fitbit Moderator

‎10-23-2020 12:06 - last edited on ‎10-24-2020 06:15 by Fitbit Moderator

Changed my phone recently, and my charge 3 won't connect to my new one(Huawei P30 lite). Gone through all the steps, including reboot of both phone and fitbit numerous times, but to no avail. 😠

 

 

Moderator edit: updated subject for clarity

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‎10-24-2020 06:15

‎10-24-2020 06:15

Hi @Pastybro, welcome to our Fitbit Community! I'd like to follow up and help you with your Charge 3 since it won't sync with your Huawei P30 Lite. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your tracker and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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