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Charge 3 won't connect with my phone

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‎12-03-2020 13:02 - last edited on ‎12-05-2020 04:30 by Fitbit Moderator

‎12-03-2020 13:02 - last edited on ‎12-05-2020 04:30 by Fitbit Moderator

I am trying to fix my fitbit and in the process i uninstalled and reinstalled the fitbit app and now in the process of trying to set up my fit bit charge 3 unfortunately it is failing to connect despite being charged and all other blue tooth devices are moved away.  So now I have too problems the time on my fit bit 3 is wrong and isnt connecting despite all the usual troubleshooting.

 

 

Moderator edit: updated subject for clarity

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‎12-05-2020 04:30

‎12-05-2020 04:30

Hi @Lindylou78, it's great to see you in our Fitbit Community. I'm sorry to hear that your Charge 3 is not connecting with your phone. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I'd like you to restart your Charge 3 as described in this help article. After this, try setting up your tracker from scratch as instructed in this help page.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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