Charge 3 won't connect with phone or tablet

[Mammymo]

I had my charge 3 replaced because the screen was grey and it wouldn't synch. The new watch won't synch either now so I tried a reset then unpaired it. My phone now won't pair, and neither will my tablet when I tried that. Getting very frustrated now.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Mammymo, welcome to our Fitbit Community. I'm sorry to hear that your new Charge 3 has experienced connection issues with your phone and tablet. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that a solution was provided. In case the issue persists, please contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.

[AnnabelQR]

How do I get help over the phone? I have tried a few times to get someone on live chat and have the same syncing problem. 

[Mammymo]

Hi, I rang the helpline number that came up on the "Help" section, overall
it took over 20 minutes on the line, I had to disconnect the Fitbit from
the Bluetooth, keep it on charge and delete all information from my device.
It might work for you too. Good luck 🤞

[Mammymo]

Hi, thank you for the offer. I don't recall being given a reference number
but I will keep a note of your name! Thanks again 🙂