Charge 3 won’t connect with phone

[Kbrack]

Hi,

I have not worn my charge 3 for a while, but tried to use it again today and it won’t sync with my phone. The app is stuck on “looking” and my Bluetooth does not discover it when searching to connect. I have tried factory resetting it and can only do this through the setting on the watch rather than holding down the button. 

Any ideas? 
TIA

[Odyssey13]

Hi @Kbrack  which phone operating system are you using?

[AndreaFitbit]

Welcome to the Fitbit Community, @Kbrack. Thank you for letting us know about the steps you have followed in order to connect your Charge 3 with your phone.

I appreciate your question @Odyssey13.

Please confirm that you've followed the steps of help article: Why won't my Fitbit device sync? Is your tracker still paired with your account?

Keep on visiting the forums. 

[Mel-Bel]

I have the same problem. It seems after the recent update, Bluetooth on the phone doesn't recognise the app. Lots of complaints on Playstore. 

I have tried everything, nothing works

I'm using a Samsung phone

Moderator edit:  updated post. 

[Odyssey13]

Hi @Mel-Bel  you need at least Android 8 to get the app downloaded. I have a Samsung phone too.

[Kbrack]

Hi,

im using an iPhone with the most up to date software 

[AndreaFitbit]

Thanks for getting back to us  @Mel-Bel and @Kbrack. Thank you for your feedback.

Please confirm that you have followed the steps of help article on my previous post. What happens exactly when you try syncing? 

Thank you for your assistance @Odyssey13.

Keep on visiting the forums. 

[Mel-Bel]

After turning off my phone for 10 minutes it eventually recognised the
Charge 3, but only synced once.
This morning the clock was incorrect and it wouldn’t sync.
Had to do a hard restart of the Charge and turn off my phone and Bluetooth
for 10 minutes again. It is working for now.
I’m getting heartily sick of this, and won’t be buying or recommending
Fitbit.

[Mel-Bel]

I have a Galaxy A12. 

[AndreaFitbit]

Thanks for getting back to us and for letting us know about your phone model @Mel-Bel.

I understand how frustrating this could be. We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Keep on visiting the forums. 

[Om2]

I am unable to get sleeping mode and heart rate when sleeping 

[Om2]

Its Samsung Galaxy 8+

[AndreaFitbit]

Welcome to the Fitbit Community, @Om2. I'm sorry to hear you're unable to get sleeping mode and heart rate when sleeping and for indicating your mobile's model. 

What do you get on the sleeping tab?

Keep on visiting the forums.