Charge 3 won’t display screen, buzzes and won’t sinc

[CherHarv]

Hi,

My charge 3 will not display the screen, but it buzzes (sometimes it won’t stop buzzing for long periods of time), and it will not sync to my phone. 

I’ve tried to reset it, but because it won’t display anything on the screen and just continually buzzes as I hold down the side button I cant tell if it’s actually restarting.

any help to problem solve would be appreciated. Thank you.

[EdsonFitbit]

Welcome to the Fitbit Community, @CherHarv.

Thank you for informing us about the issues you experienced with your Fitbit Charge 3 and for the troubleshooting steps you’ve performed.

In addition to the regular restart you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.