Charge 3 won't give notifications

[jacquelynth]

My fit bit Charge 3 is not giving me notifications. Does my sleep mode need to be lit or not?

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @jacquelynth. Welcome to the community forums! 

Thank you for the detailed information. Regarding your question, I'd like to let you know that if DND or sleep mode are activated: 

• Notifications don't cause the tracker to vibrate or the screen to turn on.
• The screen's brightness is set to dim.
• Turning your wrist won't cause the tracker’s screen to turn on.

To change this, press and hold the button, and swipe left to access the quick settings screen. Tap a setting to turn it on or off. When you turn off the setting, the icon appears dim with a line through it. For more information, see How do I navigate my Fitbit device?

If this is not the case, I'd recommend following the suggested troubleshooting steps in this help article: How do I get notifications from my phone on my Fitbit device?

Hope this helps.