Charge 3 won't hold a charge

[REBCW]

My battery has suddenly become terrible, I mean a full charge will only last 2 hours. I’ve tried starting from scratch and turning everything off and nothing worked.

I’ve also just realized that the heart rate monitor green light isn’t activating at all and wondering it it’s all connected? My Charge 3 is less than 12 months old.

Thank you.

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community, @REBCW.

Thanks for troubleshooting this battery issue. If your Charge 3 isn't holding a charge, I recommend taking a look at the help article: Can I extend my Fitbit device's battery life? and follow the tips provided there. After following them, test your unit. Now about the heart rate sensor, is it blinking when your tracker has charge?.

I hope to hear from you soon. 🙂

[REBCW]

Thank you very much for your response. I’ve tried all means recommended fir the battery including starting it from scratch again and nothing seems to work. It went from 100%-72% yesterday in 20 minutes.
with regard to the heart monitor light, I can’t get it to even turn on! Switching it on manually on the phone through settings or playing with the settings on the app. 
Any help would be greatly appreciated.

thank you.

[Chitownmama]

My daughters fit bit is having same issue and is only 9 months old.  We already had to have hers replaced because blue tooth didn’t work after 2 weeks.  Hope you are considering either a different manufacturing facility or some revised quality control measures.  I coach cross country and track and will no longer recommend this product to my kids/parents unless product longevity or replacement policy improves.

[AlejandraFitbit]

Thanks for the update, @REBCW and @Chitownmama, great to welcome you.

I understand how are you feeling and appreciate the feedback provided. I've gone ahead and escalated your cases to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 😉