Charge 3 won't hold a charge

[LizzyinTn]

I’ve been struggling with this issue since Christmas. I received my Fitbit as a birthday gift last year. It worked wonderfully, I only had to charge it once a week. All of the sudden the battery started draining very quickly. It got progressively worse over the next week. I’ve tried changing where I charge it, plugging it into multiple USB ports, and charging in my computer. I’ve cleaned the charger and the ports in the fit bit itself. Nothing has helped. It was a gift so I’m not sure where it came from. Any advice would be much appreciated. Thank you.

Moderator edit: updated subject for clarity

[NellyG]

Hi @LizzyinTn  I suggest you contact Support in my experience tjey deal well with fitbit gifts! Good luck.

Fitbit Support  

[MarreFitbit]

Hi there @LizzyinTn, welcome to the Community Forums. I'm sorry to hear that you're going through this situation. I appreciate you've taken the time to troubleshoot this issue prior to contacting us. 

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Thanks for your help @NellyG.