Charge 3 won’t hold a charge

[SunsetRunner]

My Charge 3, which has been awesome, won’t hold a charge. At night I get the battery icon with the ! I have to plug it in every morning and it drains quickly. I’ve read similar posts and tried all of the recommendations, and it still won’t hold a charge. Any ideas? 

[Karen526]

I am having same problem. I used to charge once a week now it’s daily and it losing charge very quickly

[Jessica2323]

Me also, this happened "conveniently" when FitBit released the Charge series and I was on an Alta.  It seems as though everytime they launch a new model, all of a sudden there are battery issues with the previous.  I'm getting frustrated with this.  I've had my Charge 3 a little over a year, no issues whatsoever, more than a week between charges.  I wore it in the shower the other day, (I don't normally but it's supposed to be waterproof and it's been wet several times before), and all of a sudden, I have to charge it every night, and it's dead by lunch the next day.  I'm getting pretty irritated with this nonsense.

[SunsetRunner]

Hi - I did get some improvement after cleaning it very well. I play a lot of sports and had to really clean around the charging connection area on the underside, and the charger. I actually had to take a toothpick to clean around all of the crevices. It is holding the charge for more than 1 day now, but still, it is no where near as long as it used to be. I get a day and a half now but not several days worth of charge like it used to be. 

[TiffanyBrydge]

I am having this issue as well, charged it last evening it was fully charged before bed & woke up this morning to the !, reset my fitbit & charged it again to full battery & I'm watching it just drain??  Who responds to these from fitbit, does anyone give us recommendations 🤔 

[pmm58]

I am having the same problem - Fitbit was only 3 months old and went from lasting 6-7 days to less than 24 hours.  Reported to Fitbit - still waiting for a reply (last contact from them was 8 April - since then nothing).  Conveniently this was just as the Charge 4 was released.

[SunsetRunner]

So frustrating! Typically someone from the company responds and offers steps (which I followed) and recommendations. Sometimes they even replace the faulty Fitbit.