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Charge 3 won't hold a charge

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‎05-12-2020 07:36 - last edited on ‎09-17-2020 09:34 by Fitbit Moderator

‎05-12-2020 07:36 - last edited on ‎09-17-2020 09:34 by Fitbit Moderator

Hello. I have been using a Charge 3 for about three months with great battery life. I was charging about every six days. Suddenly, the battery went from that to completely draining within one day. I have tried restarting the device and charging to 100%, restarting again, turning off all notifications and constant connect, etc. It will not last even 20 hours. Am I out of luck?

 

 

Moderator Edit: Clarified subject

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‎08-10-2020 08:40

‎08-10-2020 08:40

It's great to see you here, @marisa289.

 

Thanks for troubleshooting this battery issue. If your tracker isn't holding a charge, I recommend taking a look at the help article: Can I extend my Fitbit device's battery life? and follow the tips provided there. After following them, test your unit.

 

Let me know how it goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-10-2020 09:14

In response to AlejandraFitbit

‎08-10-2020 09:14

Really? I posted this three months ago. The tracker has since gone in the trash. A couple days after I posted this it overheated on the charger and nearly caused a fire. Thanks anyway. 

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